BILLING

***PLEASE NOTE IMPORTANT CHANGES TO BILL PAYMENTS***

The Richmond Ambulance Authority (RAA) is transitioning from its current billing process.

Patients who receive bills after April 1, 2024 should visit RAA’s outside billing agency, EMS MC, to make a payment. Click on the link below to visit their patient portal. If you have any questions about your bill or want to inquire about a payment plan, contact a representative at the number below. Please have your Run Number on hand so they can better assist you.

EMS MC

www.emsbilling.com/patient

866-829-8043

Patients who received bills before April 1, 2024 should use the “Pay My Bill” link below to make a payment. If you have any questions about your bill, contact us using the phone numbers below. Please have your Run Number on hand if you call so we can better assist you.

Accepted Payments

PAY MY BILL

RAA does not retain your payment information for future payments and/or accounts on payment plans. It is up to the party responsible for the bill to pay the debt by the given deadline.

Payment Plan Request

***THIS FORM IS ONLY FOR PATIENTS WHO RECEIVED A BILL BEFORE APRIL 1, 2024***

The Richmond Ambulance Authority does offer patients who qualify the option to pay in installments or financial assistance. If you’re interested in a payment plan option or financial assistance and would like to find out if you qualify, please complete the information listed below. A representative will contact you to review your request. Submitting a form is not confirmation that you will be given a payment plan option or financial assistance. It is intended for those interested in learning if they qualify. If you received a bill after April 1, 2024, please contact RAA’s outside billing agency, EMS MC, at the link or number above to inquire about a payment plan.

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CONTACT US

***Disclaimer: Please do not send personal identifiable information (i.e., insurance, health, etc.) through the above contact form. General information only. To speak directly to a Billing Services representative, please call the toll-free or local phone numbers provided below. ***

RAA is committed to protecting your privacy and health information In accordance with the Health Insurance Portability & Accountability Act (HIPAA) of 1996. Please click on our Notice of Privacy Practices for more information about your patient rights and how your medical information will be used by RAA.

Phone/Fax Numbers:
Phone: (804) 254-1150
Toll Free: (888) 887-5151
Fax: (804) 254-1149

Address:
Attn: Reimbursement
2400 Hermitage Road
Richmond, VA 23220

Collections Agencies

PLEASE NOTE:
If your account is already in collections, you cannot make your payment with us by phone or online. Please contact the appropriate collections agency from the list below.

LifeQuest – 877-663-3729
I.C. System – 888-735-8029
RMS – Receivables Management Systems – 804-353-9300

Patient Education Information

Does my insurance cover an ambulance?
Ambulances are covered when medically necessary. In general, insurance will cover the cost of an ambulance ride when it’s “medically necessary.” In most cases, insurance companies will consider the need of an ambulance ride in the same manner as any other medical expense. Please check YOUR health insurance benefits to find out if and when ambulance transportation is covered.

Retail Service Rates

Click here to view the Richmond Ambulance Authority’s service rates for Fiscal Year 2025.  

LifeSaver Program

Join our LifeSaver Program and save on your medical transports. 
The LifeSaver Membership Program helps City of Richmond residents cover the cost of emergency medical transports. For a low, annual fee of $62 for individuals, or $99 for a family, the plan covers insurance co-pays and deductibles for emergency ambulance transports. Medicaid recipients should not join the Lifesaver program, as it does not provide them with any additional benefits. Coverage begins on January 1 (ends on December 31st) each year. Keep in mind there is a 30-day administrative waiting period, so the sooner you complete your application and mail it in, the better! In some cases, emergency transports are not covered by insurance, or patients are responsible for the full balance of their transport. In those cases, the LifeSaver Membership Program provides up to a $350 balance reduction and a 20% discount off the remaining balance for that transport. If you would like to sign up for Life Saver Membership, please submit the form below.

2020 LifeSaver Membership Enrollment Form

2020 LifeSaver Membership Information Flyer

Medical Records Release
To receive or release a copy of your medical records please print and complete the Medical Records Release document. A $14 payment must be provided with the form in order to complete the request.

Attorney Billing Requests
All attorney billing requests to include account balances must be made in writing. RAA staff does not provide billing information without a written request. Written requests can be made through our contact form or by fax to 804-254-1149.

Feedback
The Richmond Ambulance Authority is dedicated to delivering world class service, and engaging with our community. All the feedback we receive is reviewed and used to ensure we meet the needs of our patients, community partners, and residents in the City of Richmond. Please use our contact form.

Office Line

804.254.1150

Emergency

911

Fax

804.254.1103

Office Line

804.254.1150

Emergency

911

Fax

804.254.1103